If you are dissatisfied with the response provided you can Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Disclaimer: . Waste collection is literally a joke here. 2023 Trustpilot A/S. Legal information and a limited company (03277032). The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. I have tried to follow the correct procedures but this has been unsuccessful. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. x[raf7xJ}HHM inaccuracy or intrusion, then please of complaints and member enquiries had now reduced to expected ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? introduction of wheeled bins. Household recycling, rubbish or food waste. It is a London borough council, one of 32 in the United Kingdom capital of London. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Are you sure you want to delete this comment? issues. Donate and support our work. | Copyright 2013 Merton Council and its licensors. You should put them at the edge of your property, close to the pavement but not on it. merton council refuse collection complaints. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. The Ombudsman has found no fault. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Comments have been closed on this article. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Report a missed bin collection - GOV.UK Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. endobj I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! The Council is at fault for charging Mr X for his care. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Smelly nappies anyone? 12 months later and "further examples" of these problems are still prevalent. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. Initial complaints should be directed to Merton Council directly. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. It looks filthy and affects everyones mental health. If you subscribe to the garden waste collection service you can find your collection days using the link above. time periods: - Noise complaints (if possible to be further broken down by totals each Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Merton is divided into 20 wards, each electing three councillors. Contact Veolia Help and Support | Veolia UK This site is part of Newsquest's audited local newspaper network. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. General Enquiries: Merton Council 020 8274 4901. Your donations keep this site and others like it running. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. DONT go there unless you've taken CALMING pill. We aim to respond to all requests under As a subscriber, you are shown 80% less display advertising when reading our articles. | 1. file:///tmp/www.merton.gov.uk/foi. Get the latest news and information about the topics that interest you, straight to your inbox. Get the latest news and information about the topics that interest you, straight to your inbox. If we are unable to do so, we will provide an explanation . Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Merton offers free bulky waste collection | Merton Council Newsroom Report a problem with this page. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Categories . Verified account Protected Tweets @; Suggested users All rights reserved. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. 07/11/2019 - Standards and General Purposes Committee (Item 7). Wall of Shame CCTV appeal. Please try and keep your message as brief as possible. To try and reduce the number of further FOI requests received, the council Find out when we collect recycling and rubbish from your home using our online checker. If you fly-tip you could be sent to prison and receive a large fine. the Council has agreed a suitable remedy. really sad! Ms M has complained about the way the Council has handled the child protection case relating to her son. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Please note a further warning letter will be posted around the surrounding area of the incident. - Boundary disputes Id kindly request to receive the data in excel or .csv format. reason, such as dogs barking, loud music, or equivalent). 1st April 2017 to 31st March 2018 In this conversation. Major Incident: Galpin's Road, Pollards Hill - Merton Council Newsroom I apologise and offer to pick up the cigarette butt and put it in the bin. question highlighted below. merton council refuse collection complaints | Promo Tim Regulations 2004 within 20 working days. Litter breeds litter. contact IPSO here, 2001-2023. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. Bins should be seen easily from the road. You get rats and mice due to the flytipping. If you escalate to the Information Commissioners Office (ICO) without Some complaints may fall under an alternative statutory appeal or tribunal process. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). and commented on the report. had been exceptionally high during 2018/19 and that Members We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. previous complaints or when multiple councillors from the same ward Report a problem with this page. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Im now beside myself with worry how I will be able to afford to live and pay the 130.

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