Paul Giannamore: I have no idea why I know that. When you do that, Mrs. Smith asks Mr. Miller next door, Who should I use? You got the account. They're not trying to hurt me. Once again, thats pest control in our customers yards. Bringing in an experienced leader from another organization, they can apply things that they learned that were specific to their past employers. That's the annual gross salary of 49,200. He used to work for Vic at Ehrlich. My head of sales and marketing lives in Memphis. With regard to Rentokil North America, I don't have to worry about deal execution risk. The COO lives in Anaheim. Forget COVID for a minute. I was interested in what the bottom-line impact is. Patrick Baldwin: Lets do it right now. Paul Giannamore: Every time the guy sits down, especially with sellers, that's always one of the first questions. Rentokil retained those names based on regions or localities? I wonder, staying with ride Aaongs, they've cherry-picked it sounds like. I always like to look at cause and effect in the impact on the bottom line. Speaking of Ransom. Were excited when we hear how they did that and have taken those ideas and made them the North American solution., Patrick Baldwin: Can you give us an example?, John Myers: I remember when we bought Steritech. Patrick Baldwin: Let's do it. It does take humility. John Myers - President and CEO @ Rentokil Initial - CrunchBase If mommy and daddy are happy, they're going to be happy.. Are there things that you've witnessed where Rentokil is handling due diligence differently or did they think about it differently? Road routes are probably six times a year. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. One is you could make acquisitions. You say, I noticed you're not using the handheld. That doesn't work. They'll tell you that. This is how the big boys do it.That would be super-efficient and ineffective. Previously John held various senior management roles at Cintas Corporation. All of the players have gotten more and more sophisticated over the years. For example, Rollins is not a company that is interested in having a $20 million business in Illinois and the CFO of that business lives in Wyoming. Hes made his way up the ranks in the pest industry but David Johnson finds himself falling into plumbing of all places. Speaking of Ransom. We're all using Termidor or whatever. John Myers: I worry about 2 or 3 things all the time like a safety issue. When he's ready to sell, you're at the doorstep and you're saying, Let's talk seriously., The second part is, and I always say to them, This is the most important part. Its got to be a culture fit with the business you are. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. Paul Giannamore: In the United States, you can have one specialist choosing five different wage and hour jurisdictions in one day. Age Vanessa Evans Daragh Fagan John Pettigrew Mr Fagan Ms Evans Angela Jackson Mr Wood Andrew Ransom Mr Ransom Richard Solomons Julie Southern Mr Myers 0 20 40 60 80 wallmine.com others are doing that? It's a British firm and the Redcoats are coming. Patrick Baldwin: You could have made it happen. John Myers - Pest Control Technology - PCT Online A lot of companies are talking about diversity in their leadership team. That means 99% are doing it perfectly. My boss has been involved for twelve years. Someone's going to call up and say, I've got blank. No kidding. Episode 30 - John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business. We took that model where we had an overlap of Ehrlich managers. Patrick Baldwin: I'm in Texas so I got time to hide. Listen to John discuss time spent on the front lines with specialists and customers. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. You find out the things that you said you were going to do. We also had our Ambius business in Atlanta. ". Why are they back? Its because we're not completely eliminating pests. It was great. I'd be the guy that follows up to make sure that they are giving us five stars because we nailed it. Youve seen me go into sell mode about why our value proposition is better than the other options they have. He's fundamentally important to your organization. There's continuity of thought and process. When we don't enforce the back-end policy and you walk by it and they know that it's a policy, let's say I walk right by it and they go, It's not for real. He saw that. Korn Ferry called and I took the call and they described Rentokil. The differentiators aren't in those elements. Once I got good company, I met the guy I was going to work for and I said, He's good. It was Alan Brown and a guy named Andy Hobart. There's continuity and discussion. I can't think of any. It didn't take Rentokil long to bring PwC on to execute a lot of their buy-side diligence or at least financial accounting diligence.. They're going to put me with their best guys. Does it matter? Ive been thinking these were the steps to a career path to do X. When you're sitting down with a seller, the sellers are worried about his people and the people are worried about losing their jobs but you're in the service business and it's done by people. As clunky as this might have been, the people that took a large amount of money from the sale of their business don't have to work for me if they could find another place to work. Similarities between pest control and janitorial cleaning? ein Mensch und keine Maschine sind. I'm happy you stopped in to chat with us., John Myers: Thank you for that. In your long history of deals, you maybe have had 1 out of 150-plus deals. When I came into pest control it was new for me. Patrick, that's the challenge. John Myers: I tried to negotiate around the edges but it wasn't much there. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. It's easy for me to have a problem or there's an extra service or someone's got whatever. John's been around. At my going away party, that same customer gave me a card. He also holds an MBA from Mercer University in Atlanta. As a result, I'm usually in a pretty good spot., The last thing I would tell you is I have changed my mind more often in meetings. Rentokil Initial plc (RKLIF) Company Profile & Facts - Yahoo Finance They had an incredibly good hygiene services business.. The final one is I don't want to fail. We now have a set of rules. It's taken me a while to be able to get my understanding of how this all fits together. Let's say that your goal was to create a good life for your family, grow an asset, and build a great place to work. That's a great success story. That's a dangerous place to be. Do you know why? Anytime. Is it different? Let me give you an example. The next thing you know, you're riding in a truck unannounced., John Myers: No. Even the best ones, you'd look at it and you go, We could have done that better. This one was interesting. I grew up in that era where you had hallway conversations. Every week for two years, we had lunch together. I worry about driving safety because car accidents kill. They said, We have two openings, one in the dog food division and one in the beer division. After San Antonio, I went to St. Louis and I was the national account guy selling beer cans to Anheuser-Busch, my only account. John Myers's Estimated Salary Range. Paul and Patrick answer six listener questions. Show more. We did the restructuring before we built the level of trust that you need for people to trust you that this is all going to be in their best interest. The first thing is I love working for Andy Ransom. The contrast makes sense. You need to keep all the people. We have this thing called positive discontent. Paul Giannamore: You leave Cintas. I come out of private equity. Your general counsel is out on the scene. Don't worry about the job and the title. We were getting feedback from the Allgood leadership team that the uncertainty of their future role was becoming debilitating, which is pretty unusual. We're behind. John Myers Overview CB Rank (Person) 51,917 Primary Job Title President and CEO Primary Organization Rentokil Initial Location Reading, Pennsylvania, United States Regions Great Lakes, Northeastern US Gender Male LinkedIn View on LinkedIn John Myers is a President and CEO at Rentokil Initial. It was largely a residential kind of general pest business. Paul Giannamore: You guys would have gotten to the moon and back. There are nine specialists or technicians. Rentokil Initial plc: New Leadership Team John scaled a regional pest control company to a national empire, and he's . John Myers is a Managing Director, North America of Rentokil Initial PLC. Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. John Myers: Right around eight years. I got it totally out of whack., I went to Cintas and I interviewed with Bob Kohlhepp, who was the CEO at the time. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? I wanted to understand far more than the top-line impact that customer retention has on a business. John Myers email address & phone number | Rentokil - RocketReach Once again, a big transition. Patrick Baldwin: I would have bought Rentokil North America in 2008. It makes no sense to do that.. Hold on to the accounts you have and you become better. Paul Giannamore: They're thin down in Texas. He had a lot of cool and interesting tales. Paul Giannamore: Those are stories for other episodes.. The other thing is you have to be good at your current job, which is not going to move garbage around. They don't need to be the face of their company. This is a kid that didn't want to be part of a big company. You've got HomeTeam, Crane, and Northwest. Paul Giannamore: In a deal structure situation, Patrick, when you sell a business, these sellers are indemnifying the buyer in case something pops up out of the woodwork. You got to be a pretty good listener. Would you want her to come work for us, our company? I said, No. He said, Why are you here?, Paul Giannamore: Its an interesting question., John Myers: Of course, I've been there for 16, 17 years. Are those discussions you have with your managers? I've got a team. I promise the two of you that I'm going to take a picture of it when I leave here. North America . He was the director of business development, a former deal attorney.. The symbolism of we want you to act in safe ways, then pervades throughout the whole organization that they care about me. They don't put me with bad guys. Now you're going to be pushing $1.5 billion in revenue. Once in a while, we say, Do you know whos the best next new customer? IN BRIEF: Rentokil Initial North America Director Myers sells shares Rentokil Initial PLC - Camberley, England-based pest control company - Says Managing Director of . They come back. This was probably around 2008 or 2009. I take criticism pretty well. Se continui a visualizzare Paul Giannamore: Thank you, Patrick. It's a market where Rentokil is thin and Anticimex isn't there at all. All these kinds of tactical things that fit into a bundle of things that you have to deal with as a manager. Paul Giannamore: Talk about a guy who's a true North for the business. He wanted to make incremental improvements in the base business. Anything that you heard on the street or anything that you can talk about? We should be taking care of that better. Let's step into the boardroom with John Myers., Paul Giannamore: John, thanks for being with us on The Boardroom Buzz. It's a five-hour time change. You're $5 million, $15 million, $50 million, or whatever. The last time you and I saw each other was pre-COVID. A smart guy. When I graduated, I had one job offer so I said yes to that one.. In addition, it engages in the supply and maintenance of workwear and protective equipment. Im more inclined to put the toner in., The thing that I found when we were running the smaller business is I felt like I had to be the smartest guy in the room in all things. We all know about that. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services consisting of damp proofing, property conservation, and woodworm and wood rot treatment; and provides a range of specialist cleaning services, such as deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as graffiti removal, specialist deep cleaning, and disinfection services, including the professional and discreet disinfection of areas that have been exposed to bio-hazardous situations, such as crime and trauma scenes, prison cells, void properties, emergency vehicles, and healthcare establishments. One, because I was the sales and marketing guy for so many years, I'm not afraid to do it., Paul Giannamore: You like the thrill of the hunt., John Myers: I do. What makes Rentokil attractive compared to some of the others out there? One of my previous colleagues, a guy named Scott Cook, who was head of HR and a real helper to make me better as a manager said, We got to work on your ability to compartmentalize things and put them into boxes. I worry about our colleagues. Patrick Baldwin: Its because now we have The Boardroom Buzz., Paul Giannamore: We wouldnt have The Boardroom Buzz had I owned Rentokil North America., Patrick Baldwin: Youll be Paul G driving the diamond-studded Rolls Royce., Paul Giannamore: Quite frankly, Patrick, we would have never met because I don't think we met until 2010.. When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? if they can't do a pull-through their backing in. I'm going to flip it the other way. I went to San Antonio to be a plant manager. Working at Rentokil North America | Glassdoor para informarnos de que tienes problemas. The average Rentokil North America hourly pay ranges from approximately $19 per hour for a Customer Service Representative to $87 per hour for a Regional Sales Manager . That is a reminder and a great tip.. You say, That was way too complicated. By reinforcing the message from the top level, it does those things better than just hoping it happens." . Your job is to help me know what you need to do your job better. Today, I will miss you., They then came to me and said, We'd like you to run a manufacturing facility. I'm a sales guy going to run a manufacturing facility in Atlanta 24 hours a day, 7 days a week, 3 different unions, unprepared to be a great production guy. That's my normal week, day, year in those categories, Paul. I talk to customers ten times a year. It's more about the process, that Rentokil is built to help itself and they have done a great job with that. John has a diverse business background, with extensive sales, marketing and business strategy experience. You want to be better, Im sure., John Myers: First of all, I didn't take it as a shot at all because it's an amazingly good place to be. Patrick, we are going to have to parachute into this interview. Paul Giannamore: You learned the polite no from the Southerners. He said, Rentokil North America is core to our business. Kyle has done a great job. Can you send Jim out? John Myers - President and CEO - North America - Rentokil Initial Patrick Baldwin: I've got a few. Can you speak to your thoughts on keeping these large platforms separate? We would have these debates about these things that I was doing., Part of the reason to change was it's time to change. Its a great idea, they said. Going back to when you talk about strategy, I was going to ask you how Orkin, Terminix, and Rentokil North America missed the boat on residential mosquitoes or how all of you guys are so far behind. When I talk to kids that are looking for jobs at a college, I say, Seriously, these are the two things. We'll then come back in October and do these last two pieces and button it up in January.. How many employees are now under you? What are some things that they should be doing proactively to keep their employees safe?. No, Patrick. I remember that he was big on being number one in a sector and you're number three and I love the underdog story. We got that right. Patrick Baldwin: Got you. Patrick Baldwin: With Rentokil, I don't know if you can speak to this, but you talked about how they spend their time. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. That's the first two., The second thing is these brands that we're talking about have been in the marketplace for more than 80 years. I got lucky, Paul. With Rentokil North America, its using Ehrlich as a residential brand. When I got a promotion, I interviewed with my boss and he was a great guy and developer of talent. Responsible for new business sales, and on-going service of existing customers, by 16 General Managers in the Virginia, Maryland and Pennsylvania markets producing over $200 million in annual. One of the things that we talk about a lot is hiring, training, and development of people., If you get those three things right, in our business, not the factory floor where you have a widget maker and the guy that has the best widget maker wins but the company where it's about the people that affect your mechanism for the service delivery. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. I'm not letting it go but I can check that box and say, I don't have to look at that for 2 weeks, 1 week, 1 month, or whatever, rather than spin and spin until, you can't sleep at night, and you're not fun to be around and all those types of things., Patrick Baldwin: John, with the resources you have at your fingertips and the size of the company you have, I'm asking you from a town hall transparent answer perspective here, if you will. I'll take a picture of it. I don't know if you and I ever talked about this. When I ride with one of our specialists, immediately on the first 30 minutes, How's it going? Good. How long have you had this truck? A year. One-word answers. He was bright and driven with a record of taking a company from X to a public company. You don't run a business like that for as long as you have but he's warm and endearing so I'm glad that he stepped in for a chat with us. I know it wasn't you single-handedly but the way that you've done that is building a fantastic team around you. Paul Giannamore: First off, sellers have a different degree of consideration when they're selling their business. He kicked off the letter to Andy who returned a letter to me with his own commentary. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. John Myers: I was 29. What you heard is what I believe and it's not well-scripted but it usually works as a result. Vic would stay on for three years and make sure the transition went well. John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities. Paul, have you ever looked at revenue per mile? Their paychecks, uniforms, signs, and trucks. Rentokil was a different business in the early 2000s than it is now. The net salary is your salary after tax and any social contributions and it's the best indicator of how much you're really earning. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk. He was generous with his time. I was writing the brochure. He's not looking for them to be done in 15 months even, let alone 15 minutes., When I was brand new in my job, I thought an assignment was you had to fix this right away. Every once in a while, I have to remind the West Coast guy, Sorry, it's an 8:00 AM East Coast call. If you don't want it to be 5:00 in the morning, move to Kansas City or something., Paul Giannamore: You're always getting up at 4:00 and 5:00 to get on those UK calls., Patrick Baldwin: I did sidetrack you on the HR. A branch manager can manage up to four ops managers. That's kind of a Rockstar., Paul Giannamore: He's been around for a while. There was a little place in my resume. When you do that, great things happen. If my mom said she wanted a pine tree planted in the back, my dad us three boys would get shovels and we started digging holes to put the tree in. They have a bias towards action. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview Lamentamos Rentokil North America boss offloads 1.2m in shares You're in trouble if that's the case. You and I talked about some of the acquisitions that we've all wanted to make. When you bring that much diversity of thought into your organization, you're going to get better ideas., Patrick, the tricky part is it would be much more efficient for me to go, Let me tell you, we're $1.5 billion. Was it him going out and trying to talk to customers to understand what the organization is doing right or wrong?, A lot of owners started in the field. I stole it from Cintas. I know I hadn't been in the industry for long and you didn't work for Alan Brown long. I was the head of sales and marketing for the UK. Patrick Baldwin: That is interesting. John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion I do know that I'd have to think differently. As a serial acquirer, John goes into sales mode to describe their differentiated capabilities, including a very deliberate and choreographed due diligence process. Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. Patrick Baldwin: Can you explain that? Over the years that you guys have continued to augment those capabilities, your team is now extremely effective and efficient. A lot of them have managers that do that.. A sales guy, I wouldn't have hired them if I hadn't seen that they can sell. Don't go to medical sales if you hate blood. What are they called now? They're googling it or something. That's a good takeaway for me. Ehrlich was effectively Rentokil North America. John Myers in Wyomissing PA - President for Rentokil North America, Inc. I learned a lot by chatting with you. You're running a small $5 million business. You're going to get hurt. I walk over to Mary and I say, Mary, why are you running out a speck here for the past hour? One of the things that you and I never talked about and I'm curious as to how you would even think about this, having all of the experience that you've had up to this point in life, now running this large pest control business.. You brought up MCS, VDCI, VDA, and Solitude. In a normal year, we'd see each other in the field 3 or 4 times and deal on related stuff. Established from humble beginnings in the UK in 1927, Rentokil Initial plc operates in over 60 countries and provides facility management services including: pest control, interior landscaping, hygiene washroom solutions, integrated facilities services and more. Ill talk to you soon. Rentokil Initial plcs ISS Governance QualityScore as of April 1, 2023 is 1. If you're not having a good year or you haven't had a couple of good years, have a couple of good years before you apply for a job. I look at it and go, What problem am I trying to solve? Prior to that, he was President and Chief Executive at BioQuest LLC. Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. You talked about the Southerners with the polite no. I appreciate you coming out and talking to us. Cintas has a good brand name so it could be considered an upgrade. I warned you that sales guys like to talk but there are some items in here that you heard that I'm passionate about. Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. Most of us know that people don't quit for other jobs for a small amount of money. Digital sourcing is moving this way. Paul Giannamore: John, you've built an incredible organization in Rentokil North America. Rentokil North America Careers and Employment | Indeed.com The average Rentokil North America salary ranges from approximately $39,541 per year for a Customer Service Representative to $182,513 per year for a Regional Sales Manager. The job was posting and he was good at what he did and the like. Thank you.. If it was residential, you'd probably take three years to transition it., There are always exceptions to the rule. An ops manager would work for a week on district managers but like a branch manager. I did ask you about the salesman, John Myers, making the pitch to Rentokil., John Myers: Those three especially are important. It's a market that has yet to consolidate my mind and that'll happen at some point in the future. With Jack Welch, a lot of the stuff that he put together was meant to be considered as a common denominator way of thinking, 20/80, 10/20/70, and the like. Why aren't we selling a little more of that? You feel like you're chasing your tail. I don't think people move anymore. He used to talk about the top 20, the middle 70, and the bottom 10. Its in case there's some altercation. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. John opens up about fear of failure, a trait he shares with Rentokil Initial CEO Andy Ransom.

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