The Bluefly.com return policy is very unclear and seems a bit arbitrary. Since 1998, Bluefly has been a fashion industry pioneer. Just let me know if I am wrong. They advertised new shoes, but sold me used shoes that were worn at the sole. I will never order from them again. Bluefly.com, LLC | Complaints | Better Business Bureau Profile This could range from 2 days to a couple of weeks. Well, I've ordered several items from Bluefly website and never delivered my stuff! 12605 Views. They didn't offer me a partial refund and I had to bug them for a return label. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The worst! As an excuse they offered me a $25 dollar gift card! Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. DO NOT ORDER FROM THEM! W Email us at. *Note: please allow extra time for shipments to Hawaii & Alaska, shipping may take 30 days. No response until the next day. They wanted $20 to return a $38 dress! Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! Please note that all orders are charged in United States Dollars (USD). It's a complete scam! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I did not do anything wrong when I ordered, they shipped the wrong size! Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. Returning General Merchandise The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. Read Customer Service Reviews of www.bluefly.com - Trustpilot Charging all these fees to return is not taking care of your customers. Customer service. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Those sweaters are just huge! Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. I filed a BBB complaint but the follow up is poor. Do yourself a favor any do not do business with this company. Got a message they didn't have enough stock to fill my order. Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. We use dedicated people and clever technology to safeguard our platform. I orsered size 8 and receivwd size 5. I bought a bag back in December with promises it would arrive before Christmas. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. Order an item on their website that shows in stock. I called their customer service and they answered one week later saying nothing that would have something to do with my issue. Contact Customer Service who will need to issue a new return label. . Terrible company. Place the return address on the top left of envelopes. If the bag is used, the description will state this information. Thanks again. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total. Submit a complaint and get your issue resolved. I will never shop Bluefly again. Product on Bluefly are available in very limited quantities for only a short period of time. Can not fix my order the system electronically pick my former address on there site. This better-than-thou attitude is astonishing as they're in wrong in the first place. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. If you see a link that says "Click here for Returns," please contact customer service at [email protected] to start your return. Recently I made an order. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Track Your Bluefly Order Status - AfterShip Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. They are the worst. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. Were so sorry you had issues with your order. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Seems they are in the stone age. Bluefly, Inc. Phone Number | Call Now & Shortcut to Rep - GetHuman Please contact us if you have any questions prior to placing your order. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) If you have any concerns or need shopping assistance, please feel free to private message us we'd be more than happy to help! I sent an email to inquire about my return and refund and received a response in a matter of minutes. I have ordered a pair of shoes from Bluefly and they charged me twice. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. They provide excellent customer service. Literally so rude and zero help with my order. In addition, their sizing guide is way off! Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. If you checked out as a guest, please click here to first create an account with the email address used on your order. I will be contacting BCBG to let them know how their brand is being treated. Please ensure the FedEx location you are using supports Ground drop-off. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. the bag indicated is the final sale - no return or exchange. Postmen. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. Here's the customer service response when I asked for a return. Finally got return label, sent items back and no refund until I contacted them again 2 months later. Bluefly - Traffic, Revenue, Competitors, Business Model, Funding Bluefly offers international shipping via our partner Shipito. Weak follow up and customer service people aren't reading emails correctly. This comment was posted by a verified customer. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). Opinions are ours. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. It maybe a pain in the a##. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Everly Womens Leather Tall Mid-Calf Boots. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition . Is Shopping at Bluefly Legit? Uncovering the Truth. - pixelroo The worst customer service of any place I have seen. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. At this time, we do not provide return shipping labels for international customers. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at [email protected] and we will look into it for you. Bluefly Review: return policy - ComplaintsBoard.com Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. I returned a pair of shoes due to the size issue on the next day I received my purchased. This complaint was posted by a verified customer. Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. Multi-carrier labels and . 80 Employees . Their website is so baggy, full of errors. Order was place in early December, but nothing ever arrived. $13.50 $ 13. Man oh man, this could have been a really nice shopping experience. So disappointed since these were items I really wanted. It was too small. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. THIS IS RIDICOLOUS ! So, the bottom line is that once the order is made, there is no way to cancel the order. When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. Their customer service is terrible. This complaint was posted by a verified customer. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. My concerns were immediately resolved. That rubbed me the wrong way and I even attached photos to prove that they were worn. Despite a high level of trust, our investigation found issues with Bluefly's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Could not get a return label and no phone number on their site. I made an order as a guest Hi Glitt! A few days later I noticed those shoes (when I ordered they were the last pair and only in the one size) were back online for sale however it is now two weeks later and I have yet to received a refund. The complaint has been investigated and resolved to the customers satisfaction. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I purchased a Prada handbag and received a counterfeit item. 1) Enter the order number and shipping zip code into the Order Status link located in My Account. I received my order on June 3. Then I received a confirmation email and was told that my order is ready for shipping. If you have a Bluefly account: Log into My Account. Then, under the Order Status section, find the order for which you want to create a return and click Return an Item.If you do not have a Bluefly account. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. If you are experiencing issues with the item received, please contact Customer Service for more information at [email protected]. i will never be purchasing from this website again and suggest you do the same. $12.95 return fee $1 shipping insurance $7.95 outbound shipping. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. The customer service is really terrible. Probably my last purchase from Bluefly.com. Bluefly ranks 14th among Designer Clothes sites. Bluefly can take up to 10 business days to credit you for a return. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Cannot trust their system and will never use Bluefly again. Please note that additional fees may apply. I have now opened a case with PayPal but stay far away from them! Bluefly ranks 14th among Designer Clothes sites. 2. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. This made my day and possible for me to make my next order!! Careers. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. Late Returns Charge For Returns Shipping Overview of Bluefly complaint handling. I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. AfterShip. Get cancellation email again. Was concerned that I might end up with a pre-owned piece but it in fact was brand new. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. I wish I knew, and need to find a solution soon. The return and restocking fee might be more than the item itself. 2023 Bluefly Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. This information can be found by visiting FedEx directly. In addition no invoice inside the box no tag attached to the bag We looked up Bluefly and found that the website is receiving a high amount of traffic. Bluefly store credit refunds will be immediately available after your return is processed. Bluefly is headquartered in New York, New York. Please reconsider shopping here to avoid hassle. cmon. $570 $369.00 Save 35 %. Standarddelivery takes 4-8 business days for the continental US and will be shippedwith UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. -Bluefly Team. This store made ordering my new purse the easiest I've ever done. If you made an account prior to November 2019, then you will need to create a new Bluefly account. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Ordered product noticed every day no shipment details were ever updated. If an RMA is not provided with your refund delays can take up to 2 weeks. Charging more for a different color shoes and sending me the the shoe from my original order!!!! Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. Thanks thinksnow! Shipping charges are not refundable. Really bad customer service experience! From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. Tape the return label securely to the box. I made copies of all the paperwork Bluefly sent me (as is my SOP) including the packing slip, the back of the packing slip and the DHL label with the tracking number. 3 Ways to Write a Return Address - wikiHow 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Submit a complaint and get your issue resolved. Designer Fashion up to 70% Off Shoes, Handbags, Dresses & More - Bluefly When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. 40.77.167.134 Toggle navigation. What is going on? Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. You will receive an email notification upon the completion of returns processing at our Fulfillment Center. I'm done! This is how this website does their customer service. My item is over $250. Read More. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! That was not nice. Never buy on bluefly ever again! When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Bluefly i Their customer service is terrible. 3. BBB Business Profiles generally cover a three-year reporting period. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees.

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